Career Opportunities with Easterseals Blake Foundation


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Family Support Program Coordinator

Department: Blake Behavioral Health
Location: Tucson, AZ

General Position Description:  The Family Support Program Coordinator position provides supervision and oversight of a team of family support specialists (FSS) within the BHS division including training and supervision of BHTs and others providing clinical services for children and families. The FS Program Coordinator will also be responsible for duties which may include hiring, training, program development, tracking referrals and assigning, and community education. The FS Coordinator will be expected to maintain and provide direct services to a reduced client caseload. This includes providing behavior management, parenting guidance, education, and support services to children birth through 18 years old and their families or caregivers in-home. The FS Coordinator also coordinates communication between the member and other providers or community agencies to ensure coordination of care.  The FS Coordinator will be under the direct supervision of the Behavior Intervention Clinical Supervisor.

Essential Duties & Functions (With or Without Accommodation):

  • Review, interview, hire, train, supervise and support clinical staff including Behavioral Health Technicians (BHT)
  • Monitor quality of work and provide feedback to BHTís through audits, reviews and regular supervision.
  • Tracking and screening referrals and assigning to staff
  • Program development and training
  • Community education and outreach
  • Provide assessment, clinical evaluation, and services as needed for children and families with complex mental health needs.
  • Attend required trainings per contractual agreements.
  • Facilitate staff meetings to disseminate information, oversight, and case presentations.
  • Develop and provide trainings as deemed necessary. .
  • Maintain confidentiality of client and staff information.
  • Adhere to and promote others adhering to all program, operational and personnel policies and procedures.
  • In conjunction with clinical staff implement components of the childís Individualized Service Plan with consideration for the familyís unique needs, strengths and goals.
  • Complete developmental screening and assessments of the child to guide treatment and recommendations.
  • Implements behavior support strategies, caregiver guidance, education, and support services based on the specific needs of the child and family.
  • Encourages and models appropriate early childhood practices, parenting skills and behavior support techniques.
  • Assist in developmental monitoring and referring for appropriate services if indicated
  • Assist members in securing necessary behavioral health services from EBF or other appropriate providers.
  • When indicated in member's service plan will provide support services that include: case management, family support, family counseling, and assessment services to enrolled members.
  • May provide individual, family, and/or group counseling based on needs as determined by the Clinical Director and EBF policies.
  • Performs solution-focused interventions.
  • May conduct updates on annual assessments, and develop treatment plans as determined by the Clinical Director and EBF policies.
  • Maintains member records in accordance with agency and funding source requirements.
  • Provides complete documentation and reporting of member behavioral health services in accordance with agency and funding requirement.
  • Attends and participates in all professional meetings and clinical staffing.
  • Participates in ongoing program planning and development.
  • Ensures services are provided in a culturally competent manner.
  • Adheres to all EBF policies, procedures and protocols in addition to State/RHBA regulations.
  • Will maintain EBF productivity, timelines and quality standards set forth by EBF.
  • May facilitate or participate in individual or group skills training as determined by the clinical director.
  •  Any other duties as assigned.


Comply with State, Federal and Other Relevant Regulation/Requirements Ė

  • Report suspected neglect/abuse to Department of Child Safety and supervisor, complete required documentation.
  • Comply with privacy laws and requirements under HIPPA regulations.
  • Follow all safety procedures required by EBF.


Knowledge and Skills (with or without accommodation):

  • Understanding of family systems, child development and experience providing behavior support and training to caregivers.
  • Background in child development, education, family studies, preferred.
  • State credentialled as a Family Support Partner preferred.
  • Strong Clinical knowledge.
  • Excellent organizational and interpersonal skills.
  • Detail-oriented with well-developed problem-solving abilities.
  • Strong written and verbal communication skills.
  • Strong organizational, time management, project management and multitasking skills.
  • Skill in using business software such as email, MS Office, smart phones, office equipment and electronic health records.
  • Flexibility and ability to respond to changing priorities.
  • Must be reliable and punctual.
  • Displays cultural sensitivity and demonstrates the ability to form constructive and collaborative working relationships with others from diverse cultural backgrounds.
  • Ability to communicate in a culturally inclusive manner and being open to other peopleís differences.


Other requirements:

  • Must be able to utilize Personal Protective Equipment (PPE), such as face mask, gown, goggles and gloves, for any amount of time necessary to provide a physical barrier to protect the employee and others.
  • Must be able to walk, run, climb, stoop, kneel, sit, stand, reach, stretch, bend, squat.
  • Must be able to ascend and descend stairs.
  • Must be able to lift up to 50 pounds.
  • Must be able to remain calm, non-defensive with a supportive attitude during stressful, potential crisis, and crisis situations.
  • Must be able to work in an extremely stressful environment where there are considerable mental and emotional demands. The types of situations that may be encountered, particularly when children and adults are involved, cause emotional stress.
  • Must be able to manage high volumes and unpredictability of work.
  • Must be able to remain flexible and reprioritize according to the changing demands of the day.
  • Must be able to manage stress in a fast - paced, unpredictable, and high intensity setting.
  • Must be able to represent EBF in a professional manner in all situations.
  • Must be able to maintain professional relationships with colleagues.
  • Must be in compliance with all EBF and regulatory requirements.


Minimum Educational and Certification Requirements:

  • Masterís degree in a behavioral health related field; or Bachelorís degree in behavioral health related field and two years behavioral health work experience; or Masterís degree in non-behavioral health related field and 30 semester hours in behavioral health education and four years behavioral health work experience; or Bachelorís degree in a non-behavioral health related field and 30 semester hours in behavioral health education and four years behavioral health work experience; or Associateís degree in behavioral health related field and four years

behavioral health work experience; or Associateís degree in non-behavioral health related field and 30 semester hours in behavioral health education and five years behavioral health work experience; or is licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience.

  • Extensive knowledge of managed care systems, AHCCCS/Title XIX medical assistance screening, and RBHA/DBHS policies and practices.
  • Must be at least 21 years of age and able to obtain a Level One Fingerprint Clearance Card.
  • Valid Arizona driverís license and the willingness to use personal vehicle in the course of employment.  Must meet minimum requirements of agency insurance carrier.
  • Must be able to meet training and agency compliance requirements for the position.
  • Spanish speaking preferred.


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