Career Opportunities with Easterseals Blake Foundation

 

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BH Admissions Specialist

Department: Blake Behavioral Health
Location: Tucson, AZ

JOB TITLE:† † † † † † † † † † † † † †Admissions Specialist

STATUS† † † † † † † † † † † † † † † † †FT Hourly, Non-Exempt

DIVISION† † † † † † † † † † † † † † † †Behavioral Health Services Division

REPORTS TO† † † † † † † † † † † ††Clinic Office Manager


General Position Description:

Behavioral Health Admissions Specialist is responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits and providing support to the Clinic Supervisor and clinical staff.

Essential Duties and Responsibilities:

  • Must be able to establish rapport with members and persons presenting to EBF
  • Must be able to conduct the initial screening and triage of member service requests within the required timeframes
  • Must be able to maintain communication with Clinic Office Manager and clinical staff to facilitate member care
  • Provides quality customer service
  • Ensures completion and accuracy of intake packet and benefits status
  • Notifies clinical personnel of emergent clinical or medical needs of persons presenting at EBF
  • Provides timely notification to other departments to ensure members are assessed within required time frames
  • Responsible for scheduling appointments
  • Calls members to remind them of their scheduled appointments
  • Arranging transportation for members as needed
  • Adheres to all agency policies, procedures, and protocols
  • Collects data required for documentation to ensure the delivery of prompt member services including benefit lookups, chart lookups, enrollment status and reviewing paperwork for completeness†
  • Must be flexible to cover all business hours: 7am to 7pm some days and potentially Saturday morning
  • Any other duties as assigned

Knowledge, Skills & Abilities:

  • Maintains professional appearance and demeanor
  • Must possess strong customer service skills
  • Familiarity with behavioral and mental health terminology
  • Skills in maintaining highly confidential information
  • Ability to work independently and seek supervision appropriately
  • Must be well organized, able to multi-task, detail oriented, accurate, and able to complete projects and assignments in a timely manner
  • Excellent verbal and written communication skills
  • Flexibility and ability to respond to changing priorities
  • Computer proficient (experienced with Microsoft Office Suite)
  • Capable of managing stress in a fast-paced, unpredictable, and high intensity setting
  • Must be reliable, punctual and flexible
  • Ability to communicate in a culturally inclusive manner

Minimum Requirements:

  • High school diploma or GED is required.
  • Must be at least 21 years of age and able to obtain a Fingerprint Clearance Card
  • Valid Arizona driverís license and the willingness to use personal vehicle in the course of employment.† Must meet minimum requirements of agency insurance carrier

Additional Information:†

This job description is not intended to be an exhaustive list of all possible duties, responsibilities and/or qualifications.†† Other duties, responsibilities and/or qualifications may be assigned to this position.

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