Admissions Specialist

We offer competitive wages, great benefits including but not limited to Sick Time, PTO, Health, Dental and Retirement.

Behavioral Admissions Specialist is responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits and providing support to the Office Manager and clinical staff.

Essential Duties and Responsibilities:

• Must be able to establish rapport with members and persons presenting to EBF
• Must be able to conduct the initial screening and triage of member service requests within the required timeframes
• Must be able to maintain communication with clinical staff to facilitate member care
• Provides quality customer service
• Ensures completion and accuracy of intake packet and benefits status
• Notifies clinical personnel of emergent clinical or medical needs of persons presenting at EBF
• Provides timely notification to other departments to ensure members are assessed within required time frames
• Responsible for scheduling appointments
• Calls members to remind them of their scheduled appointments
• Arranging transportation for members as needed
• Adheres to all agency policies, procedures, and protocols
• Collects data required for documentation to ensure the delivery of prompt member services including benefit lookups, chart lookups, enrollment status and reviewing paperwork for completeness
• Must be flexible to cover all business hours: 7am to 7pm some days and potentially Saturday morning
• Any other duties as assigned

Knowledge, Skills & Abilities:

• Maintains professional appearance and demeanor
• Must possess strong customer service skills
• Familiarity with behavioral and mental health terminology
• Skills in maintaining highly confidential information
• Ability to work independently and seek supervision appropriately
• Must be well organized, able to multi-task, detail oriented, accurate, and able to complete projects and assignments in a timely manner
• Excellent verbal and written communication skills
• Flexibility and ability to respond to changing priorities
• Computer proficient (experienced with Microsoft Office Suite)
• Capable of managing stress in a fast-paced, unpredictable, and high intensity setting
• Must be reliable, punctual and flexible
• Ability to communicate in a culturally inclusive manner
• Must be able to utilize Personal Protective Equipment (PPE), such as face mask, gown, goggles, and gloves, for any amount of time necessary to provide a physical barrier to protect the employee and others.

Minimum Requirements:

• High school diploma or GED is required.
• Must be able to utilize Personal Protective Equipment (PPE), such as face mask, gown, goggles and gloves, for any amount of time necessary to provide a physical barrier to protect the employee and others.
• Must be at least 21 years of age and able to obtain and maintain a Fingerprint Clearance Card
• Valid Arizona driver’s license and the willingness to use personal vehicle in the course of employment.
• Must meet minimum requirements of agency insurance carrier

This job description is not intended to be an exhaustive list of all possible duties, responsibilities and/or qualifications. Other duties, responsibilities and/or qualifications may be assigned to this position.

Easterseals Blake Foundation is an Equal Opportunity Employer

It is understood and agreed that any misrepresentation by me in this application will be sufficient cause for cancellation of this application and/or separation from the Employer's service if I have been employed. I give the Employer the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability the Employer and its representatives for seeking such information, and all other persons, corporations, or organizations for furnishing such information. I hereby consent to and authorize Easterseals Blake Foundation to request, receive and use information as often as necessary as deemed by Easterseals Blake Foundation by consumer reporting agency bearing on my credit standing, character, general reputation, personal characteristics, and mode of living, including, but not limited to, my criminal background or lack of criminal background. I authorize the use by Easterseals Blake Foundation of the original or photocopy of this authorization. The Employer is an Equal Opportunity Employer. The Employer does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant's consideration for employment on a basis prohibited by local, state, or federal law. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary.